CV
Encompassing an extensive range of roles across diverse business functions, I have acquired experience in technical roles, professional Sales with a “trusted advisor” approach, project management.
Since 2016, I have been constantly acquiring knowledge and experience in everything required to be self-employed, including website design & development, an understanding of digital marketing, branding and much more.
Keywords
Soft Skills
Coaching, empathy, compassion, customer service, customer experience, curiosity, learner, critical thinking, self-starter, digital branding & marketing.
With natural abilities in empathy & emotional intelligence, combined with an education in rational and logical, creative problem solving this helps me to negotiate solutions with customers and build rapport for longer term, mutually rewarding business relationships. I have an interest and affinity towards neurodivergent brains – ADHD, Autsim, HSP, etc
Technical & Professional Skills
Coaching, Sales (trusted advisor, consultative style), Account Management, knowledge of psychometric personality awareness, digital branding & marketing. Previously held PRINCE2 Practitioner certification. Current NLP Practitioner & Lumina Learning Practitioner (Sales, Leader, Team, Spark for Individuals). WordPress & Divi website design, build and implementation.
Work Experience
Current
Bold Web Story Designs
Owner & Designer
Offering a full website design and implementation service. Working with individuals and organisations in a range of industries. Based in Co Mayo, Ireland
2023 – date
Current
Scéal Nua Coaching Ltd
Director & Coach
Hybrid Life & Business coaching for Individuals, Teams, Business & Leadership
2022 – date
Prometheus Consultancy Services Ltd (UK)
Director & Coach
Sales and Life Coaching for a range of clients:
Small business owners, creatives, executives. Also clients with ADHD and high functionating Autism.
Training completed: NLP Practitioner, Lumina Learning Practitioner – Sales, Leader, Team, Individual (psychometrics/personality portraits), Sandler Sales Mastery (1 year)
2016-2021
Impero Solutions Ltd (UK)
Extra Space
Account Manager & Sales Executive
Initially an Account Manager, I had been encouraged to join the Sales Team to sell Impero’s classroom management software to school districts in eastern US.
Within 3 months I closed a deal worth around $35,000 (a relatively large deal, even for US School Districts) from a starting budget of less than $16k. Duties included demonstrating software via webinars.
2014-2015
ERP Advisers, Nottinghamshire, UK
Extra Space
Sales Advisor
Working alongside CEO and Project Managers to expand customer base for MS Dynamics Implementation Consultancy
2013
Midland HR, Nottinghamshire, UK
Extra Space
Project Controller
Assisted Project Management Office in customer implementation projects, assigning and manageing resources as necessary
2012
Nottingham Trent University
Extra Space
Full time Undergraduate Student
BA Joint Honours in International Relations with Chinese (2:1);
Won a place on the Vice Chancellor’s Mandarin Scholarship to study Mandarin language in the Beijing Language and Culture University, Beijing (August 2009)
Also spent a year on an exchange program to study Chinese at Yunnan Normal University in Kunming, China (2010/11)
2008-2012
EnergyCAP Canada
Extra Space
Sales Executive
Assisted Sales efforts in expanding customer base across Canada, and represnted the company at trade exhibitions
2008
Gap Year
Extra Space
Independent Travel and exploration
From SE Asia to South Korea, Japan, China, New Zealand with a quick stop in Hawaii to explore the volcanic landscapes, before moving to Toronto, Canada for some additional work experience. My experience here eventually sparked my curiosity about how the world works enough to go back to University to study International Relations for four years.
2007
Elior UK, Macclesfield, UK
Extra Space
Senior Technical Support
Managing server and network infrastructure, working alongside porject management and systems implementation teams; providing senior/3rd line technical support assistance to the helpdesk
2006
Allerdale Borough Council, UK
Extra Space
IT Projects Officer
Managing server and network infrastructure, providing senior/3rd line technical support assistance to the helpdesk. Also worked closely with Head of IT Services and senior management to work on a number of high level system and infrastructure implementation projects, working with a range of council stakeholder groups across all council functions
2004-2005
West Cumbria NHS Trust; North Cumbria Mental Health NHS Trust
Extra Space
IT Projects Officer to Network Administrator
Starting from 1st Line technical support in 1994, I progressed through a range of roles until leaving in 2004 as Network Administrator for the Trust. Ssyems experience ranges across a number of servers including Exchange, Windows NT/2000/2003, SQL server, Citrix Metaframe, RSA SecurID, Blackberry, and remote support services; internal and external network infrasturcture implementation and support
1994-2004
Personal Interests
- Neurodivergence, Emotional Intelligence
- Naturally, I am a highly visual person, so anything involving visual arts
- Design: from websites to architecture
- Photography
- Self-sustainability, renewable energy micro-generation
- Gaming (for a little downtime)
Education and Awards
2017
ANLP/NLP Dynamics
Extra Space
NLP Practitioner
(Also, training in professional public speaking for TEDx style talks)
2016
Lumina Learning
Extra Space
Practitioner
For delivery of Spark, Sales, Leader and Team Portraits
2012
APMG / The Knowledge Academy
Extra Space
PRINCE2 Practitioner
(Now expired)
2012
Nottingham Trent University
Extra Space
BA Joint Honours in International Relations with Chinese (2:1)
Specialised in the role of the individual, agency, identity, psychology of communications and Global Policitcal Economy
1990
Barrow 6th Form College, UK
Extra Space
UK ‘A’ Levels: Maths (Pure & Applied), Physics
1988